Frequently asked questions
Quick answers. Need more? Contact support.
How quickly does an order start?
Most orders begin moving within sixty seconds of payment confirmation. Because we run the delivery in-house, there is nothing to forward and nobody to wait on — your order is in flight the moment your balance updates.
Which payment methods do you accept?
Major credit and debit cards, USDT on TRC20, BEP20, Polygon and Solana, 200+ other cryptocurrencies, and direct bank transfer. Whatever currency you keep your money in, we have a way to accept it.
Do you offer an API?
Yes — our v2 API uses the same action grammar that builders already know, so plugging us into an existing dashboard is a single base-URL change. Per-key rate limits, IP allowlists, daily quotas and signed webhooks are configured from your account.
What happens if a service drops or stops delivering?
Every service we sell carries an explicit guarantee window. If the count drops within that window, our system auto-refills it for you — no ticket required. If for any reason we cannot complete an order, the unspent balance is returned to your account the same day.
How can you offer prices this low?
Because we are the source. There is no chain of resellers between you and the team that fulfills the order — the price you see is the actual cost of running the service, plus our margin. No middlemen, no double markups, no surprises.
Is my account safe?
Passwords are stored with modern hashing, two-factor authentication is available on every account, and all traffic runs over end-to-end HTTPS. Your funds sit in a double-entry wallet that reconciles every cent — withdrawals are auditable any time you ask.
Can I run my own panel on top of smmhub?
Yes. Our Pro plan gives you the API and volume pricing to launch a panel of any size. Our Enterprise plan goes further: a fully whitelabel dashboard on your own domain, with your branding, your support flow, and a 99.99% uptime SLA.